Refund Policy

When you pay online, your card is authorized first. You are charged only when the kitchen accepts the order.

If the order is cancelled before acceptance, the hold is released. That is not a refund — no charge has been taken.

Card payments are handled through Stripe. FryMenu does not store your full card number or card security code.

If you choose to pay with cash, no card charge is taken. If the order is cancelled before you collect it, you owe nothing.

Once the kitchen accepts, food is prepared to order. Fresh food made to order is not usually refunded only because you changed your mind.

If the kitchen cancels after acceptance, or we cannot fulfil the order, we refund the amount charged to your card.

If an item is missing, wrong, or there is a serious quality issue, contact us as soon as you can. We may refund part or all of the order, depending on the case.

Online payment refunds go back to the same card through Stripe. Your bank decides when the money appears, usually within a few working days.

Cash orders have no card refund. If you already paid at the restaurant, speak with staff.

To request a refund, give your order code (for example #FRY12) and what went wrong. Ask staff at the restaurant, or use the contact details on your profile or order ticket.

See also our privacy and terms.